by Nick Drake-Knight | Jan 3, 2018 | Uncategorized
Coaches trained in grammar or Neuro Linguistic Programming (NLP) will be familiar with the class of words and statements known by grammarians as ‘Universal Quanitifiers’. Perhaps a more accessible term might be ‘Absolute’ or ‘Polarity’ language. Universal Quantifiers...
by Nick Drake-Knight | Aug 2, 2017 | Uncategorized
In my consulting work with class-leading B2C service brands around the world there is increasing recognition that focus on ‘customer service’ (an input) is the wrong place to start. By far the most effective strategy is to reframe and consider ‘customer feeling’...
by Nick Drake-Knight | Oct 23, 2015 | Uncategorized
Extract © Nick Drake-Knight The Complete Guide to Continue & Begin Fast Coaching® Drake-Knight,N., Pollinger, 2016. Plagiarists will be ridiculed mercilessly. Milton Erickson was the master of analogue marking. Erickson is known as the father of modern...
by Nick Drake-Knight | Oct 11, 2015 | Uncategorized
Extract © Nick Drake-Knight The Complete Guide to Continue & Begin Fast Coaching® Drake-Knight,N., Pollinger, 2016. Plagiarists will be ridiculed mercilessly. When we communicate, we inadvertently (and sometimes intentionally) deliver an impoverished version of...
by Nick Drake-Knight | Sep 24, 2015 | New Code Continue & Begin Fast Coaching®, Uncategorized
Nature works inherently toward definite ends. Humans are ‘teleological’; that means we operate most effectively when we’re oriented towards a goal, an objective or a specific ambition or outcome. We move towards targets. A goal ambition can become very real for us in...
by Nick Drake-Knight | Jun 25, 2015 | Uncategorized
My new book ‘What We Want: Patterns of Customer Desire™’ will be released soon. Below is an extract, introducing the learning principle of ‘Patterns Which Connect’, an operating method beneficial to all service providers. Enjoy this...
