Nick Drake-Knight Podcast Appearance – How to sustain learning and make it fun!


Nick Drake-Knight recently had the pleasure of appearing on The Contact Centre Podcast. In Episode 9 titled ‘Contact Centre Coaching: How to sustain learning and make it fun!’, Nick Drake Knight introduces us to his favourite method of coaching advisors in the contact centre, before sharing some expert tips on how to improve your training programme.

Listen to the whole episode below or find it on all good podcast platforms.

Call Center Coaching: How To Sustain Learning And Make It Fun!

by The Contact Centre Podcast – Episode 9

Continue & Begin Fast Coaching® is used by global brands
every day, across the world.


Its success lies in its positivity and speed of application. Continue & Begin Fast Coaching® drives up performance, quickly. Aspiring Continue & Begin® coaches are trained at in-company Certified Coach development events. For sustainable change, L&D professionals learn to deliver Continue & Begin Fast Coaching® training (in-house) through our Certified Trainer (Train-the-Trainer) programme.

Continue & Begin® Delivery Model


  • Delivered as a 1 Day training event, the Certified Coach programme enables new coaches to learn and use Continue & Begin Fast Coaching® within their work or community environment.
  • Our Train-the-Trainer (TTT) programme, over 2 days, helps clients rapidly cascade a positive coaching and growth culture throughout their organisation, sustaining employee or volunteer professional development.
  • An optional TTT service includes assessment of each trainers’ Continue & Begin® delivery quality.
  • To ensure a tailored, valid experience for learners, demonstration video content is adapted for each commissioning organisation, to reflect context.
  • Continue & Begin Fast Coaching® is NOW AVAILABLE ONLINE providing even greater speed and flexibility for businesses using it.

Continue & Begin® Suppliers.

Continue & Begin Fast Coaching® is delivered to commercial, public and third sector organisations;


  • Directly to the commissioning organisation by Continue and Begin Ltd, or
  • Through authorised Reseller License holders
  • For Continue & Begin® online please click here

Next Step

Contact your local Licensed Reseller of Continue &
Begin Fast Coaching®, or discuss your needs with
Continue and Begin Ltd direct via

Telephone: +44(0)7870 904636

Introducing the Continue & Begin Fast Coaching® Licensed Reseller Programme


With Continue & Begin® Reseller your business delivers Continue & Begin Fast Coaching® training programmes, including Certified Coach and Certified Trainer, direct to your existing customers and future clients, under license from Continue and Begin Ltd.

Continue and Begin Ltd provides you the knowledge transfer training and learning materials (delegate workbook pdfs and content videos) to use at your events. We offer optional visual branding, and online back-up resources enabling your team of trainers to deliver a fantastic Continue & Begin Fast Coaching® experience for your customer base.

  • Become a Licensed Reseller of Continue & Begin Fast Coaching®
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  • Select your industry sector(s)
  • Choose UK or Overseas territories
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  • Certified Coach and Certified Trainer formats
  • Option to engage Nick Drake-Knight for high profile events

Continue & Begin® Public Service Edition


Continue & Begin Fast Coaching® is delivered as a one day Certified Coach program packed full of intriguing people change tools (including Cant to Can Belief Busting® method as featured here) and heaps of practise time, crammed into an energetic 6 hour event.


  • Embed New Behaviours
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  • Continue & Begin® is available online here and there is a special edition for people working in the public sector here

Meerkat Selling®

Sales Training

Meerkat Selling® distils winning strategies from best-in-class retailers in a proven and easy to use retail sales process. Meerkat Selling® is now the standard delivery format for leading DIY chains, automotive dealers, furniture retailers, home entertainment specialists, travel companies and prestige leisure brands.


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Every Customer Wants®

Every Customer Wants®

Every Customer Wants® takes customer service skills and develops them to a high level of professionalism with proven approaches from many leading organisations. It can be applied across all types of customer relationship and is based on three core customer needs: Understand Me, Add Value for Me, Make it Easy for Me®

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  • Every Customer Wants® is online here