Boomerang! Book – The essential guide for bringing customers back time after time!

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"If your current regime of 'sheep-dip' training isn't working, then it's probably time to look at how your colleagues transfer those skills into the workplace, and this will help you. It simply gives you effective tools to enable the development of performance through coaching, and it is suited specifically to the retail environment."

– Steve O’Neill, Harveys Furnishings

"Ever been on a training course and thought if only I could remember what the trainer said so that I can use their exact words because what they said and the way said it was so good? Then look no further because Nicks book does exactly that."

– K. Gardiner

"We just had the wrong approach previously so our people went off to be trained, came back and forgot it. Boomerang is a great help."

– R. Shannon

The book that started it all…
Many of today’s global brands are already using the fastcoaching model Continue & Begin®. Why? Because it is quick and effective – an ideal combination for fast moving businesses where customer service quality provides the competitive edge.

Boomerang! presents Continue & Begin® in an easy to digest and fun package including the transcript from a live Nick Drake-Knight training workshop. Packed with coaching tips, helpful techniques and plenty of humour, Boomerang! is the essential guide for bringing customers back time after time!

Foreword by Bang & Olufsen and Institute of Customer Service

Boomerang! Coach Your Team To Be The Best And See Customers Come Back Time After Time
256pp, Drake-Knight. N., Pollinger in Print, 2007,
ISBN 978-1-905665-51-8

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