Every Customer Wants®
Every Customer Wants® takes customer service skills to a higher level of professionalism, introducing proven approaches from class-leading organisations. Every Customer Wants® principles apply in all forms of consumer relationship, built around three customer needs:
Understand Me, Add Value for Me, Make it Easy for Me®
- Transform customer experience
- Develop a service culture into an experience culture
- Increase customer engagement sustainably
- Every Customer Wants® is online here
INTRODUCING
Nick Drake-Knight
DIRECTOR & CREATOR
Nick Drake-Knight leads a team of CX specialists offering F2F and online training and coaching programs for CX and sales teams.
With more than three decades of experience in this field, Nick has created and delivered innovative and effective solutions for commercial and public sector clients across the UK and internationally.