Terms & Conditions

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Continue and Begin Ltd – TERMS & CONDITIONS

Course Description

Due to the developmental nature of training courses and our commitment to continuous improvement, Continue and Begin Ltd reserve the right to change course content and/or trainer, at any time. Course Dates and Venues Continue and Begin Ltd reserves the right to alter or cancel published dates and change venues without liability. In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course can be refunded in full. Whilst every effort will be made to avoid resource changes, Continue and Begin Ltd reserves the right to amend or replace any pre-named trainer scheduled to deliver a specific course.

Joining Instructions

On receipt of your written booking (by email) we will issue complete joining instructions detailing your participation on the training event. This includes an outline of programme content, venue details and course timings. Joining instructions will be sent by email at least 14 days prior to the course date. Re-Issue of Course Materials New sets of course materials can be issued at a charge of £20 + VAT.

Provisional Bookings

To make a provisional reservation on a course, please either complete the online booking form, or contact one of our advisors on 07870 904636. To secure a telephone reservation, written confirmation by booking form is required.

Confirming a Booking

Your booking is made by completing and emailing the booking form to nick@ndk-group.com . Confirmation will be sent to you by email.

Fees

All fees on our website are current at the time of going to print. We reserve the right to change them. All fees are payable (cleared funds) prior to course attendance.

Delegate Substitution

If you would like to make a delegate substitution, please call us on 07870 904636 and we will be happy to help you. Substitutions can be made at any time without incurring a penalty.

Payment

Payment can be made by cheque, or BACS. Our payment terms are 14 days from date of invoice or prior to the event, whichever is sooner. In any event, Continue and Begin Ltd reserves the right to refuse delegate admission if payment has not been received prior to attending your course. Where an exception to pre-payment arrangements has been made between Continue and Begin Ltd and the client, and in the event of late payment, Continue and Begin Ltd reserves our statutory right to charge interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998. For payments in Euros or Dollars please contact us.

Cancellations

The following charges apply if you cancel a booking: 29+ days before a course date = 20% of the course fee. 15-28 days before a course date = 50% of the course fee. 0-14 days before a course date = 100% of the course fee. Any free of charge bookings are subject to a £100 administration charge in the event of any cancellation.

Transfers

(same delegate to different Continue and Begin Ltd course date) Transfers made 15-28 days prior to a course will be charged at 20% of the course fee. Transfers made 0-14 days prior to a course will be charged at 50% of the course fee. Transfers made 0-28 days prior to a course booked free of charge will be charged £50 administration fee. The transfer option only applies to delegates who are transferring to a different date for the same course. Delegates must specify their choice of transfer date at the time of transfer. If a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled.

Refund/Replacement Course

We guarantee to offer a full refund or replacement course if the attended course did not reflect the current published description. Attendance at a replacement course is subject to available course dates and locations, and in any case, within 12 months of the original attended course. All claims must be made in writing within 10 working days of the attended course date via email to the Continue and Begin Ltd Principal Nick Drake-Knight at nick@ndk-group.com v.12.08.2019