Terms, Conditions, and User Agreement

These terms, conditions and agreement (“Terms”) govern your purchase of Training Courses from Continue and Begin Limited (“CBL”).

Continue and Begin Limited is a Company Registered in England & Wales: 09274310

These Terms must be read in conjunction with our privacy policy which is available on our website “Privacy Policy” We are committed to ensuring the security and privacy of your information and our Terms and Privacy Policy explain in more detail the categories of information we collect from you and the purposes for and the manner in which the information is processed and used. The CBL privacy policy may be viewed at https://continueandbegin.com/privacy-policy/

Any reference to “you”/ “yours”/ “yourself” shall mean the Client who could be a customer, delegate and/or website user. “Delegate” in turn refers to an individual attending a CBL Course(s). Any reference to “CBL”/ “us”/ “we”/ “our(s)” shall mean Continue and Begin Ltd.

For the purposes of these Terms, CBL and the Client shall collectively be referred to as “the Parties” and individually as “a Party”.

Any reference to “Agreement” shall mean these Terms.

1. Contractual Relationship

These Terms constitute a contractual relationship between Continue and Begin Ltd (“CBL”) and Clients using our services or purchasing any products or learning asset(s) from us.

2. Overview of Services

2.1 As a provider of learning solutions, CBL make learning assets and solutions available through B2B (Business to Business) and B2C (Business to Consumer) courses (“B2B”/ “B2C”). B2B and B2C Courses can both be taken:

1. Face-to-face and/or,
2. Virtually and/or,
3. Hybrid, mix of face-to-face and digital.

2.2 Due to the fluid nature of training courses and our commitment to continuous improvement, we reserve the right to change, without liability, the course content and/or trainer at any time.

2.3 CBL Courses are delivered in English, and it is recommended that Delegates have a good understanding of the English language to be able to fully benefit from our Courses.

3. Booking a Course and Terms of Payment

3.1 CBL Courses can be purchased via our website. Payment can be completed via the options outlined in Clause 3.4.iii. We may use third-party payment gateways to facilitate payments. However, we are not affiliated with them and do not claim ownership over their Trademark(s), logo(s) and/or any other intellectual property rights. Continue and Begin Ltd is not responsible for the data collected by third-party suppliers listed on our website, and customers visiting our website should read the terms and conditions as well as the privacy policy of third-party suppliers listed on our website, before proceeding to use their services.

3.2 Bookings
To make a reservation on a Course, please either complete the CBL online booking form, or contact one of our advisors on +44(0)7870 904636 or via email info@continueandbegin.com

3.3 Joining Instructions
Delegates will find the information required to attend face-to-face, virtual, and/or hybrid Courses from CBL Advisors, or in the case of B2B and B2C Courses, via a link emailed to them from CBL. For the purposes of receiving the above-mentioned link, Delegates must ensure they provide a valid email address to us.

3.4 Payment and Terms of Payment

i) Course prices (“Fees”) are displayed on the website and can be paid via the options outlined Clause 3.4.iii).

ii) For the most up-to-date Fees, we encourage you to check our website, which is updated from time to time.

iii) Payments may be made via the CBL website by debit or credit card (for Continue & Begin Direct® B2B and B2C programmes) or, for other learning programmes, by BACS transfer to our account:

Bank Details: HSBC, 101 St James Street, Newport, Isle of Wight, PO30 1HX.
Branch sort code: 40-34-26
Account name: Continue and Begin Ltd
Account number: 5178 4595
IBAN: GB11HBUK40342651784595
BIC/SWIFT: HBUKGB4166T

VAT registration number: 943 8766 75
Company Registered in England & Wales: 09274310

iv) Where payment is being made by BACS transfer, our payment terms are 14 [fourteen] days from the date of the invoice or prior to the Course start date, whichever is the sooner. In all circumstances, we must receive the full payment for the Course prior to the Course start date. In any event, we reserve the right to refuse admission if payment has not been received prior to a Delegate attending a CBL Course.

v) In the event of a late payment, we reserve our right to interest at the rate of 5% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

vi) For payments in Euros or US Dollars please contact us.

vii) As required by HMRC, all costs incidental to courses delivered in the United Kingdom will be subject to VAT at the prevailing rate. Continue and Begin Ltd’s VAT registration number is 943 8766 75. Any services delivered outside of the United Kingdom will be subject to any applicable charges, according to the local tax laws.

4. Course Dates and Venues

Continue and Begin Ltd reserves the right to alter or cancel published dates and change venues without liability. In the event of a cancellation, where an alternative cannot be provided, monies received in respect of that Course may be refunded in full. Continue and Begin Ltd are not liable for any travel and accommodation costs, either by CBL representatives, or course delegates. Whilst every effort will be made to avoid resource changes, Continue and Begin Ltd reserve the right to amend or replace any pre-named trainer scheduled to deliver a specific Course.

5. Data Protection and other policies

5.1 Our Privacy Policy is available at https://continueandbegin.com/privacy-policy/ It explains in detail the categories of Personal Data we collect, the reasons for, and the manner in which we collect and process Personal Data.

5.2 All data submitted when making a booking will be processed in accordance with CBL’s Privacy Policy.

5.3 If a booking is made on behalf of a third party you warrant that you have secured their express consent for their data to be used for this purpose and have in place all relevant policies and processes to ensure compliance with all relevant legislation.

5.4 For the purposes of these Terms and our Privacy Policy, which should be read in conjunction with these Terms “Personal Data” shall have the meaning given to it under Article 4 of the General Data Protection Regulation (“GDPR”).

6. Delegate Substitution

If you would like to make a Delegate substitution, please call us on +44(0)7870 904636 and we will endeavour to help you. Substitutions are subject to CBL discretion.

7. Cancelling and Transferring Courses

7.1 Cancellation
All cancellation requests must be made in writing, by email. Should you wish to cancel a Course, the following fees (“Cancellation Fees”) shall apply:

• 29+ days before start of a scheduled Course = 20% of the Course Fee.
• 15-28 days before start of a scheduled Course = 50% of the Course Fee.
• 0-14 days before start of a scheduled Course = 100% of the Course Fee.

7.2 Any free places given under special offers will be subject to a £200 cancellation charge.

7.3 Transfers
i) A Delegate may only transfer to a different date for the same Course (“Transfer”), i.e., Transfers can only be made with respect to the Course Date, at the discretion of CBL.
ii) The Delegate, or their employer, must specify their choice of transfer date at the time of the Transfer.
iii) In the event of a Transfer the following fees (“Transfer Fees”) shall apply:
Transfer 29+ days before start of course = £50 administration fee applies
Transfers made 15-28 days before start of Course = 20% of Course fee
Transfers made 0-14 days before start of Course = 50% of Course fee
iv) If a Delegate uses the Transfer option, the original Course invoice, and the Transfer invoice remain due, even if the Transfer reservation is subsequently cancelled.

7.4 Days
i) For the purposes of this Clause 7, a reference to “days” shall refer to calendar days.
ii) For the purposes of calculating the notice period for your request for cancellation, and/or Transfer, the date of service of notice and the commencement date of the Course shall be excluded.
iii) For example, if your Course begins on the 1st of June and you serve a notice of cancellation on the 15th of May, day 1 [one] of your notice will be the 16th of May and the last date of your notice will be the 31st of May, i.e., in this case you would have served a 16 days’ notice, thereby being liable to pay 50% of the Course Fee, as the Cancellation Fee.

8. Non-Attendance

8.1 If a Delegate fails to attend a Course without prior notification, Cancellation Fees of 100% will be applied.

8.2 In the event a Delegate fails to attend a Course on account of an emergency or any other unforeseeable circumstances, not constituting a Force Majeure Event, they must notify Continue and Begin Ltd of their inability to attend the Course prior to the commencement of the Course, in which case Continue and Begin Ltd will offer to transfer them to another date of the same Course at 50% of the Course fee (“Proposed Transfer”).

8.3 A Delegate must confirm acceptance of the Proposed Transfer or request for alternate dates within 14 [fourteen] calendar days of receiving the details of the Proposed Transfer from Continue and Begin Ltd. After 14 [fourteen] calendar days have lapsed, the booking will be cancelled, and cancellation terms will apply.

8.4 Continue and Begin Ltd reserves the right to ask a Delegate to leave a Course if it is felt that they are unable to participate and contribute to the learning on the Course. This includes inappropriate behaviour and actions that are detrimental to the learning received by other participants on the Course.

9. Disclaimers and Limitation of Liability

9.1 Disclaimers

i) Our services are restricted to the Course topic only and are not intended to be a substitute for therapy, psychiatric or otherwise and/or any medical treatment or diagnosis. Our services should therefore not be relied upon as therapy or assistance in lieu of therapy that one would normally seek from a therapist or qualified healthcare professional.

ii) Any comments made during training or Course delivery are expressions of opinion only.

iii) The results of our Courses differ for different individuals and the success of a Course is largely dependent on the Delegate’s own commitment and dedication towards the Courses and training. Previous results of our Courses and training can neither represent nor guarantee the same experience, level of progress or success of current or future Delegates.

9.2 Limitation of Liability

i) All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

ii) Subject to the limitations contained in this paragraph 9, our total liability for any losses incurred by you shall not in any circumstances exceed the value of services purchased by you.

iii) We do not assume liability for the outcome of the Courses/training, as, the result of the Courses and training depends on a number of factors including without limitation, the Delegate’s own commitment, discipline, motivation, and dedication towards their professional development.

iv) We are not liable to you or any third party for any indirect, consequential, or special damages including loss of profits, loss of business, no economic success and/or loss of goodwill.

v) The Courses are intended for the Delegates’ use only and we shall not be held liable for reliance on it by any party other than the Delegate(s).

vi) Continue and Begin Ltd does not warrant that our Courses, services, information and/or content included on or otherwise made available to you through our Courses, services, servers, or electronic communication sent by us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the access of our services, or from any information or content and/or services, included on or otherwise made available to you through our Website, Courses or services, including, but not limited to direct, indirect, incidental, punitive and consequential losses and/or damages, unless otherwise specified in writing.

9.3 Force Majeure

Neither Party shall be liable for any delays or failures in performance due to circumstances beyond its reasonable control. “Force Majeure Events” shall include:

i) explosions, fires, flood, earthquakes, catastrophic/adverse weather conditions, travel disruptions due to adverse weather conditions or otherwise, epidemic, pandemic or other elements of nature or acts of God,

ii) acts of war (declared or undeclared), acts of terrorism, insurrection, riots, civil disorders, rebellion or sabotage (including electronic sabotage and attacks),

iii) acts of local or foreign governmental authorities or courts,

iv) labour disputes, lockouts, strikes or other industrial action, whether direct or indirect and whether lawful or unlawful.

If either Party is prevented from or delayed in performing any of its obligations under this Agreement by a Force Majeure Event, it shall promptly notify the other Party of the occurrence of a Force Majeure Event and describe, in reasonable detail, the circumstances constituting the Force Majeure Event and of the obligations, the performance of which are thereby delayed or prevented.
CBL will not be liable for delays and/or the inability to conduct a Course on account of a Force Majeure Event. Where CBL cannot conduct a face-to-face Course due to a Force Majeure Event, we will provide the same Course, virtually, on the same date on which the original Course was scheduled to be held face-to-face, or otherwise on any other date in respect of which reasonable notice will be provided to you.

In the event a Delegate refuses to attend the virtual Course, which had it not been for the Force Majeure Event would have been held face-to-face, the Delegate shall be deemed to have forfeited the Course and shall be liable to pay the Course Fee in full.
If a Delegate is prevented from attending a Course by reason of a Force Majeure Event and gives notice of it along with any supporting information to Continue and Begin Ltd prior to the commencement of the Course, the Delegate shall be transferred to another date of the same Course without any liability.

10. Intellectual Property

10.1 Continue and Begin Ltd owns the intellectual property to all its Courses, material, and course content (“Assets”).

10.2 Delegates may use Continue and Begin Ltd’s intellectual property exclusively for the purposes of this Agreement and shall not make any unauthorised use including the reproduction, distribution, communication and/or sale of Continue and Begin Ltd’s Assets to third parties. Unauthorised use of our Assets shall constitute a breach of our intellectual property rights, entitling us to seek indemnification from the infringing party for any losses, and/or claims resulting from such breach and to seek damages, injunctions and/or any other remedies available to us under law and/or equity.

10.3 You agree not to manipulate the Assets and or any other material and/or equipment provided in relation thereto, digitally, or otherwise in a way that alters the final product created by Continue and Begin Ltd.

10.4 Delegates shall attribute Continue and Begin Ltd for the Assets and services provided, including on social media platforms.

10.5 For the purposes of promoting our services and showcasing our portfolio of work, we are permitted to refer to the Client(s) as our customers and provide references of the services provided to the Client(s).

10.6 You agree that that the Continue and Begin Ltd Trademark(s), logo(s) and creative content displayed on the website are the exclusive intellectual property of Continue and Begin Ltd.

11. Discount Code Schemes

CBL may make available certain discounts, the details of which may be displayed on the CBL website from time to time. Terms applicable to a particular discount code scheme will be applicable to Delegates signing up for the relevant scheme.

11.1 Course Discount

i) A Course discount cannot be used in conjunction with any other promotion.

ii) A Course discount only applies to Continue and Begin Ltd run courses and therefore does not apply to third party Partner Courses or events.

iii) A Course discount is subject to the availability of places on the specified course.

iv) We reserve the right to withdraw Course discounts at any time.

11.2 Refund/Replacement Course
We guarantee to offer a full refund or replacement Course if the attended Course did not reflect the current published description. If the claim constitutes requesting a replacement Course, the replacement Course must occur within 90 [ninety] days of the original Course date. All claims must be made in writing within 10 [ten] working days of the attended Course date to info@continueandbegin.com

12. Continue & Begin Direct® Learning Hub for B2B and B2C Delegates

12.1 Access
As a Continue & Begin Direct® B2B or B2C Delegate, you may be given access to our repository of resources and digital assets. CBL will provide a password – protected platform through which Permitted Users may access the CBL learning materials (“Materials”). CBL will make every effort to ensure smooth and continuous operation of the platform.

12.3 Term and Termination

i) The “Term” shall mean a period of 3 [three] months, or for the duration of a CBL programme of learning, whichever is the sooner, commencing on the date of the Permitted User’s payment of the Course Fee.

ii) CBL shall have the right to terminate this Licence Agreement and all use of the Materials by the Permitted Users at any time without notice following (a) a violation or breach of this Agreement by the Permitted Users and/or (b) CBL’s reasonably good belief that the Permitted User(s) have violated or infringed, or are violating or infringing, CBL’s or any third party’s intellectual property or other rights. CBL’s election to exercise any such termination right shall be in addition to CBL’s entitlement to pursue any and all other legal and equitable remedies available.

12.6 Data Collection

i) The Permitted Users agree that CBL shall collect information and data relating to them for the purposes of providing their services and/or any other purposes outlined in CBL’s Privacy Policy.

ii) All data submitted when using the CBL Site will be processed in accordance with CBL’s Privacy Policy available at https://continueandbegin.com/privacy-policy/

iii) The Permitted User acknowledges that CBL and/or its third-party affiliates hosting the Materials shall be entitled to collect data associated with the Permitted Users’ use of the Materials (e.g., delegate workbook viewed, PDFs viewed, Video film viewed, digital platform learning session recordings, webpages viewed, etc.).

12.7 Communication
CBL will communicate with Permitted Users on an on-going basis to engage them with the Materials, highlighting topics and communicating updates, if any.

13. Dispute Resolution, Jurisdiction and Governing Law

13.1 Any dispute between the Parties, arising from or in connection with this Agreement shall in the first instance, be attempted to be resolved by amicable settlement. If the dispute has not been resolved within 30 [thirty] days from the date on which attempts at amicable settlement began, the Parties shall mutually appoint a mediator, who shall be a neutral person with no ties to either Party. The cost of appointing the mediator shall be borne equally by both the Parties. The Parties agree to uphold, to the extent possible, the settlement arrived at, at the conclusion of mediation. Should mediation fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of England.

13.2 This Agreement shall be governed by the laws of England.

14. Variation

Continue and Begin Ltd may review, revise, or vary these Terms and the policies referred to within it from time to time to reflect the changing needs of the business and to comply with new legislation. We will try our best to notify Clients about any major changes to our Terms and Conditions. As a Client, you must ensure that you stay up to date with the Terms and Conditions.

15. Severability

These Terms are to be considered separately, and if any provision(s) of this Agreement should be found by any court of competent jurisdiction to be invalid or unenforceable, this Agreement will be deemed to have effect as if such provision were severed from this Agreement.

16. Exclusion of Third-Party Rights

The Parties to this Agreement do not intend that any term under this Agreement should be enforced, by virtue of the Contracts (Rights of Third Parties) Act 1999, by any person is not a party to this Agreement.

17. Entire Agreement

These Terms represent the entire agreement between the Parties. If any employee or agent of Continue and Begin Ltd has agreed to anything inconsistent with these Terms, these Terms will always take priority.