Every Customer Wants® Workbook

Every Customer Wants®

Understand Me | Add Value for Me | Make it Easy for Me.

Self-study workbook for Customer Experience (CX) professionals, with a page-by-page guide through the principles of Every Customer Wants®, including underpinning knowledge and CX activities, and personal pledges, to explore individually, or collectively. 44 pages of CX insights, presented in a high quality A4 workbook. Ideal for CX employees self-study or team development workshops. 3 Modules to heighten awareness of the key components in world-class Customer Experience.
£25. Bulk orders welcomed. Workbook size A4, gloss/satin print.

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Every Customer Wants®, Understand Me | Add Value to Me | Make it Easy for Me®, Continue & Begin Fast Coaching®, NDK Performance Model®, The But Monster®, Structure of Well-Done-Ness® and Can’t to Can Belief Busting® are Registered Trademarks of Nick Drake-Knight.