ALPHABET MANAGEMENT

£30.00

In this A-Z resource book, for busy frontline leaders, 200 essential team management topics are presented in digestible chunks, easy to dip-in and dip-out at key moments in a team manager’s day.

Reviews

One of the problems that many managers experience is lack of comprehensive and continuous (or any at all) management development training. According to the data published by the Chartered Management Institute (CMI) in 2023, more than four in every five managers in the UK have had no management or leadership training. The other problem is the lack of resources, including time, to dedicate to formal management training.

Zoryna O'Donnell

This is a guide i wish i’d had when i first became a manager in the N.H.S, a while ago now. Nick is able to make the subject interesting enough to read straight through but the book is also very good for dipping into as and when required.

Amazon Customer

Like an extended dictionary for leaders, this book is a fantastic resource to simply open up and quickly dip in for what you need. Covering a huge amount of ground, I found myself skipping from one topic to the next, refreshing my knowledge on some, while learning new insights on others. The further reading suggestions are an extra gift from Nick. This is a resource every manager should have at their fingertips!

Caroline Carr, Head of Leadership and Talent Development, AO.com

As a huge fan of ‘Fast Coaching’ I found Alphabet Management a mixture of Nick’s pragmatic approach to people management, plus a treasure trove of insights and ideas. A ’must have’ for any leader-manager, this book is guaranteed to be well thumbed.

Steve Devonshire, EMEA Training Manager, Bang & Olufsen

Readable, concise, and practical. Containing everything you would need to lead teams; the 200 tools and approaches allow you to think, and do…

Mike Notman, Managing Partner, Bourton Group

Having known Nick for well over a decade, again a brilliant, no-nonsense, and practical guide to people management. It will stand new and experienced managers in good stead, to get the best from their people, and for their organisation.

Tristan Dhalla, Senior Global Learning Manager, BT

There’s no silver bullet to delivering excellent customer service. Getting it right boils down to everything you do day-in, day-out. This is why taking proactive steps to change ‘habits’ is so critical to the ongoing success of a customer service department. This, alongside a comprehensive A-Z of insights, makes this a great book for any team manager to read.

Megan Jones, Editor, Call Centre Helper

Straightforward, accessible, yet a powerful and comprehensive roadmap which is a ‘must read’ for team leaders. Nick’s new book captures his extensive experience and conveys key concepts for a successful approach to team management.

Julia Pascu, Director, Finger on the Pulse Research

ALPHABET MANAGEMENT: 200 insights to accelerate your team management career

Develop your management career, one bite-sized piece at a time, with ALPHABET MANAGEMENT.

This A-Z resource book for busy frontline leaders contains 200 essential team management topics presented in an easy to dip-in and read format.

Search for a topic of interest in the comprehensive index and explore the valuable tips, ideas, and signposts to further information, to help you manage your workplace team even more effectively.

This book will aid time-restricted supervisors in search of immediate and ongoing inspiration. Nick Drake-Knight’s personable style presents the frontline management insights that most training courses don’t have time to cover. Engaging and practical solutions are sprinkled with humorous anecdotes from Nick’s 40 years in operational management and team leadership development, as well as many cartoons and illustrations, making this book a rewarding resource to read.

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