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“How Many Times Do I Have to Tell You?”

by Nick Drake-Knight | Aug 16, 2013 | Tell Tell Tell

This is a phrase many people have heard (or used) in an effort to encourage a coachee to perform in a given manner; to follow a process or communicate in a certain way. The challenge with ‘Tell’ is that it’s a didactic, instructional method of development and...

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Continue & Begin Ltd

At Continue & Begin Ltd, a management consultancy, Nick Drake-Knight leads a team of customer experience (CX) specialists, offering face-to-face and online training and coaching programs for CX operators. With more than three decades in this field, Nick has created innovative and effective solutions for commercial and public sector clients across the UK and internationally.

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