V-Learning
CX, Retail Sales
With decades supporting UK and Global retailers, we are experts in customer experience and retail selling skills. Our learning programmes Every Customer Wants® and Meerkat Selling® come in delivery formats to suit your business:
- Facilitated Teams/Meet sessions.
- Traditional face-to-face classroom.
- Train the Trainer knowledge transfer.
- E-Learning (partner agency).
Choose a preferred channel and we’ll make it happen, fuss free. And to keep enthusiasm buzzing, Continue & Begin® Fast Coaching* skills for team leaders will sustain employee behaviours, long after the excitement of initial training.
*Also available in V-Learning format.
E-Learning - for fabulous CPD Accredited E-Learning, our friends at The Motivation Agency provide an excellent suite of programmes presenting Continue & Begin Ltd intellectual property.
INTRODUCING
Nick Drake-Knight
DIRECTOR & CREATOR
With more than three decades of experience in this field, Nick has created and delivered innovative and effective solutions for commercial and public sector clients across the UK and internationally.
Paolo Cimbri
Global Retail Director HELLY HANSEN GROUP
What if there was a way, the silver bullet, the solution to the ever-existing challenge; how to tap into and unleash our and our people’s full potential? Perhaps a magical method that can be effortlessly applied and never fails? Perhaps something that anybody could use and share for the benefit of the people we care about? Well, that method exists, it’s called Continue and Begin Fast Coaching®; I have used it for years and it never failed me, at work, at home and in my personal sphere. Thank you, Nick, for enriching mine and the lives of those I care of around me.
Alan Bartrum
Senior T & D Consultant HENRY FORD ACADEMY
Listening to the Continue and Begin Fast Coaching® model can’t help but make you realise the most effective methods are the simplest models to deliver. Continue and Begin Fast Coaching® has the ability to transform how we manage our teams and ourselves by offering a robust and effective method. Nick Drake-Knight has added an extra layer of effectiveness with the delivery of Continue and Begin Fast Coaching®. No more laboured ‘feedback’ sessions and certainly no more ‘shoe pie’, let’s celebrate what we and our employees are doing well and then identify how they and we can be even better! This course has transformed our curriculum team, focussing us on the successes before identifying how we overcome the challenges businesses face.
Simon Parrott
CEP Manager VOLVO CAR UK LTD.
Nick is the perfect combination of expertise, original thought and an enthralling communicator which is why the new audible version of Fast Coaching is the perfect way to develop your coaching skills.
Kimberly Allen, PhD, BCC, CFLE
Associate Professor NCS UNIVERSITY
It is no secret that people do better when they feel better - we could all benefit from growth techniques that focus on what we do well. In this engaging audiobook, Nick Drake-Knight clearly details how to help people achieve their goals by building on existing strengths and asking insightful questions.
Michael Herraghty
L & D Manager (UK&I and Europe) LLOYDS REGISTER
Nick helped us deliver a learning solution which in turn was transformational in realising the potential of our customer facing people. That product was Continue & Begin Fast Coaching®. It is simple to learn, easy to use and is highly effective in people development. I use Continue & Begin® myself with the teams I manage. I have also trained many managers in my time with Virgin Media to use Continue & Begin®. In both cases I have seen and received positive feedback on the benefits realised. I would highly recommend Continue & Begin® as an effective people development tool.
James Lucas
Q A Officer SOUTHERN HOUSING GROUP LTD
If you think you know coaching, then Fast Coaching is for you. It boils down the essence of what great coaching can be and gives you the techniques and language to help get the best from people, by motivating them from the inside.
Katie Woods-Ruddick
Head of HR PX GROUP
This is a practical and easy applied coaching method, which delivers real results. Full of examples and helpful tips to support the development of your coaching skills, this is a go-to audiobook for professionals at all levels.
Steve Chuter
Managing Director BLUE 52 CONSULTING LTD
Continue & Begin Fast Coaching® is an outstandingly simple and effective approach to improve both your operation’s performance and develop your management’s leadership skills. I was a client of Nick’s when I managed a national kitchen and bathroom showroom business of 100+ outlets and was so impressed with the way my management team embraced the approach and our improved performance that I was delighted when I had the opportunity to become a licensed trainer for the Continue & Begin Fast Coaching® system.
Astrid Davies
Managing DirectorADCL, Business and Career Mentor
I first came across Continue & Begin Fast Coaching® when I saw its impact upon struggling families. It seemed a powerful tool, able to engage the seemingly unengageables. It was only when I was fortunate enough to be able to be trained in this coaching approach, that I learned its true power. That is - its elegant simplicity. It speaks to the human need for recognition and praise and uses this to undermine coachees' preoccupation with the negative, the failures, the glass-half-empty. In doing so, it helps individuals turnaround situations where they felt powerless, into circumstances where they have hope, ambition and achievable goals. This is a simply beautiful product and I use it often. Every client loves it. 100% recommended.
Emma Prunier
DirectorMOMENTUM TRAINING
As a Continue & Begin® Trainer for over 10 years I have used this fast coaching model in many industries. I love to see the obvious changes in people’s behaviour when they realise the effectiveness of the approach. The methodology is straight-forward, easy to grasp and logical. I hear many success stories of how this has worked with individuals and teams.