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New Code Continue & Begin® – Analogue Marking

by Nick Drake-Knight | Oct 23, 2015 | Uncategorized

Extract © Nick Drake-Knight The Complete Guide to Continue & Begin Fast Coaching® Drake-Knight,N., Pollinger, 2016. Plagiarists will be ridiculed mercilessly. Milton Erickson was the master of analogue marking. Erickson is known as the father of modern...

New Book – ‘What We Want: Patterns of Customer Desire™’

by Nick Drake-Knight | Jun 25, 2015 | Uncategorized

My new book ‘What We Want: Patterns of Customer Desire™’ will be released soon. Below is an extract, introducing the learning principle of ‘Patterns Which Connect’, an operating method beneficial to all service providers. Enjoy this...

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Continue & Begin Ltd

At Continue & Begin Ltd, a management consultancy, Nick Drake-Knight leads a team of customer experience (CX) specialists, offering face-to-face and online training and coaching programs for CX operators. With more than three decades in this field, Nick has created innovative and effective solutions for commercial and public sector clients across the UK and internationally.

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