Sources of Influence

Recently I was helping a UK business develop their national field team of Area Managers. I was working one-to-one developing personal goals, ‘resistor-busting’ strategies and their personal plans to discover new knowledge through reading. We discussed useful reference...

“You did well, but…” (The But Monster™)

The But Monster™ is a conjunction; that is, a word joining two sentences together. In personal communication it can also act as a destructive rapport breaker. In therapeutic contexts the word ‘But’ is acknowledged as potentially damaging to a counsellor-client...