by wightcomputers | Jan 3, 2018 | Uncategorized
Coaches trained in grammar or Neuro Linguistic Programming (NLP) will be familiar with the class of words and statements known by grammarians as ‘Universal Quanitifiers’. Perhaps a more accessible term might be ‘Absolute’ or ‘Polarity’ language. Universal Quantifiers...
by wightcomputers | Aug 2, 2017 | Uncategorized
In my consulting work with class-leading B2C service brands around the world there is increasing recognition that focus on ‘customer service’ (an input) is the wrong place to start. By far the most effective strategy is to reframe and consider ‘customer feeling’...
by wightcomputers | Nov 2, 2016 | New Code Continue & Begin Fast Coaching®, New Code Continue & Begin®, Reseller License
[New Code] Continue & Begin Fast Coaching® was released in 2016, published by Pollinger in FAST COACHING, with foreword by Volvo Car UK. Reputable training businesses are now invited to become a LICENSED RESELLER of Continue & Begin Fast Coaching®. Continue...
by wightcomputers | Apr 1, 2016 | New Code Continue & Begin Fast Coaching®
Extract from FAST COACHING The Complete Guide to NEW CODE Continue & Begin® Drake-Knight, N. Pollinger, 2016, ISBN 978-1-905665-78-5 Available May 2016 Upgrade to NEW CODE Continue & Begin® Certified Coach and Train The Trainer courses available from June...
by wightcomputers | Oct 23, 2015 | Uncategorized
Extract © Nick Drake-Knight The Complete Guide to Continue & Begin Fast Coaching® Drake-Knight,N., Pollinger, 2016. Plagiarists will be ridiculed mercilessly. Milton Erickson was the master of analogue marking. Erickson is known as the father of modern...
by wightcomputers | Oct 11, 2015 | Uncategorized
Extract © Nick Drake-Knight The Complete Guide to Continue & Begin Fast Coaching® Drake-Knight,N., Pollinger, 2016. Plagiarists will be ridiculed mercilessly. When we communicate, we inadvertently (and sometimes intentionally) deliver an impoverished version of...
by wightcomputers | Sep 24, 2015 | New Code Continue & Begin Fast Coaching®, Uncategorized
Nature works inherently toward definite ends. Humans are ‘teleological’; that means we operate most effectively when we’re oriented towards a goal, an objective or a specific ambition or outcome. We move towards targets. A goal ambition can become very real for us in...
by wightcomputers | Jun 25, 2015 | Uncategorized
My new book ‘What We Want: Patterns of Customer Desire™’ will be released soon. Below is an extract, introducing the learning principle of ‘Patterns Which Connect’, an operating method beneficial to all service providers. Enjoy this brief...
by wightcomputers | Jun 17, 2015 | New Code Continue & Begin®, Uncategorized
When I first pulled together an early version of Continue & Begin Fast Coaching® back in the 90s I had no idea I was creating a fast coaching method which would benefit so many people in such a diverse range of sectors – and in so many languages! Who can...
by wightcomputers | Aug 25, 2014 | New Code Continue & Begin®
Continue & Begin® first emerged in the 1990s as a means of strengthening ego and belief systems in adult management students. Continue & Begin® enhanced self-worth and stimulated personal belief in opportunity and possibility. It proved remarkably effective....
